1. Overview

At Pinly, we want you to be completely satisfied with your purchase. This Refund Policy explains our refund process for Pro subscriptions and paid digital guides ("Products"). Please read this policy carefully before making a purchase.

By purchasing a Product from Pinly, you agree to this Refund Policy. If you do not agree with this policy, please do not make a purchase.

2. Pro Subscription Refunds

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for Pro subscriptions. If you are not satisfied with your Pro subscription for any reason, you may request a full refund within 30 days of your initial purchase date.

2.2 Refund Eligibility

To be eligible for a refund, you must:

• Request the refund within 30 days of your initial subscription purchase
• Provide a valid reason for the refund request
• Not have violated our Terms of Service

2.3 Refund Process

To request a refund for your Pro subscription, please contact us at hi@pinly.co with the following information:

• Your account email address
• Date of purchase
• Reason for refund request
• Transaction ID or receipt (if available)

We will review your request and process eligible refunds within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

2.4 Subscription Renewals

If you cancel your subscription after the initial 30-day period, you will continue to have access to Pro features until the end of your current billing period. No refunds will be issued for the remaining portion of your subscription period after the initial 30-day guarantee period has expired.

3. Paid Guide Refunds

3.1 Digital Product Refunds

Due to the digital nature of paid guides (pin-lists), refunds are generally not available once a guide has been purchased and accessed. However, we may consider refund requests on a case-by-case basis in the following circumstances:

• The guide was not as described or significantly different from what was advertised
• Technical issues prevented you from accessing the guide
• The purchase was made by mistake (within 24 hours of purchase)
• Duplicate purchases due to technical errors

3.2 Refund Request Process

To request a refund for a paid guide, please contact us at hi@pinly.co within 7 days of purchase with:

• Your account email address
• Name or slug of the guide purchased
• Date of purchase
• Reason for refund request
• Transaction ID or receipt

We will review each request individually and respond within 5-10 business days.

4. Non-Refundable Items

The following are not eligible for refunds:

• Free tier services and features
• Subscriptions cancelled after the 30-day guarantee period
• Paid guides accessed more than 7 days after purchase (except in cases of technical issues or misrepresentation)
• Refunds requested due to violation of our Terms of Service
• Refunds for purchases made more than 90 days ago

5. Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method
• It may take additional time for the refund to appear in your account, depending on your payment provider (typically 3-5 business days for credit cards, up to 10 business days for other methods)
• You will receive an email confirmation once the refund has been processed

6. Account Access After Refund

If you receive a refund for your Pro subscription:

• Your account will be downgraded to the free Starter plan
• You will lose access to Pro features immediately upon refund processing
• Your account data and pin-lists will be preserved
• You may resubscribe to Pro at any time

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider instead of contacting us first, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with your payment provider
• Refuse future service

We encourage you to contact us directly at hi@pinly.co to resolve any issues before initiating a chargeback.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes (if applicable)

Your continued use of our Service after any changes to this Refund Policy constitutes acceptance of those changes.

9. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Email: hi@pinly.co
Website: https://pinly.co

We aim to respond to all refund requests within 48 hours during business days.